Situation
Holan established a trusted relationship with a Commonwealth agency through the successful delivery of workforce planning, business planning and organisational support initiatives across multiple business areas. Through this work, we developed a detailed understanding of the organisation’s operating environment, governance arrangements and operational priorities.
Building on this relationship, Holan was engaged to provide short-term surge capability to support a pilot project for the implementation of a new Work Health and Safety (WHS) reporting application.
The agency required an experienced project support professional who could rapidly integrate into the team and provide project coordination, ICT system administration, stakeholder engagement and operational support — enabling the pilot to be delivered without diverting internal resources from business-as-usual priorities.
Holan’s response
At short notice, Holan deployed a specialist project support resource for a seven-month engagement. The resource quickly integrated into the agency and provided end-to-end support across project delivery, ICT administration, stakeholder engagement and governance. Key responsibilities included:
- Project delivery and governance — coordinating implementation activities, managing project risks, preparing governance documentation and supporting procurement activities.
- ICT system administration — configuring the WHS platform, managing users and permissions, operating the help desk, resolving incidents and supporting system testing prior to rollout.
- Stakeholder engagement and user adoption — delivering user training, facilitating support sessions and developing guidance materials to support successful implementation.
- Reporting and continuous improvement — producing operational reports and dashboards, analysing system usage and providing recommendations to inform future decision-making.
Outcome
Holan successfully provided the surge capability required to implement and support the WHS pilot while enabling the agency to maintain focus on its core responsibilities. The resource integrated rapidly into the organisation, established trusted stakeholder relationships and became an embedded member of the delivery team.
The engagement demonstrates Holan’s ability to rapidly deploy experienced professionals who combine project delivery, ICT administration and stakeholder engagement capabilities to accelerate implementation, minimise delivery risk and support successful outcomes within Commonwealth environments.
Frequently asked questions
How quickly can Holan provide surge capability?
We can rapidly source and deploy experienced professionals to support urgent projects, short-term resourcing gaps and critical delivery milestones. Our specialists are experienced in integrating quickly into Commonwealth environments and becoming productive from the outset.
What types of professionals can Holan provide?
Holan provides project managers, project officers, business analysts, ICT specialists, procurement professionals, governance advisers and other corporate professionals to support project delivery and operational requirements.
Can Holan support both short-term and long-term engagements?
Yes. We provide flexible workforce solutions ranging from short-term surge support and backfill arrangements through to longer-term embedded resources and multidisciplinary project teams.
How does Holan ensure resources are the right fit?
We take the time to understand your operating environment, delivery priorities and team dynamics before recommending professionals with the technical capability, government experience and interpersonal skills needed to integrate quickly and deliver results.
Can Commonwealth agencies engage Holan through the People Panel?
Yes. Holan is an approved supplier on the Australian Government's People Panel Phase 3 across the majority of service categories, providing agencies with a streamlined procurement pathway for accessing our professional services.
