Overview
Holan was engaged to design and deliver a customised suite of learning programs to build employee capability in performance, goal setting, conflict resolution and underperformance management across the department.
Approach
Holan deployed an experienced team of learning and development specialists to develop and deliver a customised suite of learning programs, including:
- Individual development planning and goal setting
- Performance management fundamentals for managers
- Managing underperformance
- Managing conflict at work
Each program included the development of a participant workbook, facilitator guide, practical activities and presentation materials.
Outcome
The client successfully rolled out a comprehensive, best-practice suite of learning programs that give managers and staff the skills, tools and confidence to effectively manage performance, set clear expectations and address workplace challenges. The tailored programs and supporting materials ensure a consistent approach across the department, promote practical application of learning, and build long-term capability in core people-management practices. Holan’s continued involvement in delivery is further embedding these behaviours and strengthening a culture of accountability and high performance.
Frequently asked questions
What is a performance management program?
A structured process that aligns individual performance with organisational goals through clear expectations, regular feedback and measurable outcomes.
Why is it important?
It drives accountability, strengthens engagement, and ensures every employee understands how their work contributes to business success.
What does it typically include?
It covers goal setting, performance reviews, feedback frameworks, capability assessments, and recognition or development pathways.
How is success measured?
Through improved employee performance, clearer role alignment, higher engagement scores, and more consistent delivery of organisational objectives.
What are the key success factors?
Strong leadership commitment, fair and transparent processes, regular coaching, and alignment between performance, capability and reward frameworks.
