Artificial intelligence is rapidly becoming part of everyday professional service delivery. At Holan Group, we recognise that while AI unlocks meaningful efficiencies and capability uplift, it also brings important responsibilities around data handling, privacy, accountability and meeting Commonwealth expectations.
To stay ahead, we took a proactive approach to set clear rules for responsible AI use and to equip our people with the training and confidence to apply AI safely and ethically. Our clients, particularly within the Commonwealth, expect disciplined, compliant and ethical use of emerging technologies. This initiative ensures every member of our team understands their obligations when using AI, reinforces our alignment to government standards, and protects the trust placed in us across sensitive environments.
Our approach
We brought together experts from our Legal & Assurance and Learning divisions to design and deliver a practical, evidence-based uplift program grounded in current regulatory guidance. Key components included:
- Policy and governance uplift — defining clear operating rules aligned with the PSPF, Privacy Act and APS AI Ethics Principles.
- User-focused requirements — engaging teams to understand day-to-day AI use and translate risks into practical compliance expectations.
- Digital training delivery — a mobile-friendly, scenario-based learning module with auditable participation and knowledge checks.
- Assurance that keeps up with change — monitoring, version control and continuous updates as regulation evolves.
Outcomes
This program has given our people the clarity and confidence to use AI responsibly, improving compliance and supporting safer adoption across client delivery. Importantly, it positions Holan to continue innovating while maintaining trust, ethical standards and readiness for emerging regulation.
Frequently asked questions
Why does our organisation need an AI policy?
Most employees are already using AI tools. Holan ensures guardrails are in place before compliance and security risks emerge.
How is Holan’s approach aligned to government requirements?
Our methods are grounded in the PSPF, Privacy Act and APS AI Ethics Principles, ensuring Commonwealth-ready governance.
What if regulations change?
Holan designs adaptive policy and learning solutions that can be updated quickly to reflect evolving law and client expectations.
We don’t know how much AI our workforce is using — can Holan assess that?
Yes. We conduct current-state maturity diagnostics to surface risk exposure and high-value use cases.
Is training mandatory?
Annual compliance ensures consistent behaviour and accountability. Holan develops mobile-first learning to maximise uptake.
We already have cyber and privacy policies — what does an AI policy add?
AI introduces new decision, ethical and IP risks. Holan ensures all governance layers work together without duplication.
